Privacy Policy
Last Updated:
1. Introduction
Welcome to Civo ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience while using our mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
By using Civo, you confirm that you are at least 18 years of age and agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our App.
2. Information We Collect
2.1 Information You Provide
- Account Information: When you create an account, we collect your username and profile information, including profile pictures you upload.
- User-Generated Content (UGC): We collect content you create and share through the App, including:
- Posts, comments, and messages
- Photos and images you upload
- Brew records and coffee-related content
- Any other content you voluntarily share
- Communication Data: When you contact us via email at civole@civostar.com, we collect the information you provide in your communications.
2.2 Automatically Collected Information
- Device Information: We may collect information about your device, including device type, operating system, and unique device identifiers.
- Usage Data: We collect information about how you interact with the App, including features you use and content you view.
- Technical Data: We may collect IP addresses, browser type, and other technical information necessary for the App to function properly.
3. Permissions We Request
Civo requests the following permissions to provide core functionality:
- Camera Access: We request camera permission to allow you to take photos for your coffee moments, posts, profile pictures, and brew records. You can deny this permission, but certain features may be unavailable.
- Photo Library Access: We request photo library permission to allow you to select and upload existing photos from your device. You can deny this permission, but you will not be able to upload photos from your library.
- Microphone Access: We request microphone permission for video call features. You can deny this permission, but video call functionality may be limited.
You can manage these permissions at any time through your device settings.
4. How We Use Your Information
- To provide, maintain, and improve the App's functionality
- To process and display your user-generated content
- To facilitate communication between users
- To moderate content and enforce our Terms of Service
- To respond to your inquiries and provide customer support
- To send you important updates about the App (if you opt in)
- To detect, prevent, and address technical issues and security threats
5. User-Generated Content (UGC) and Content Moderation
Civo is a platform that allows users to create and share content. We take content moderation seriously and have implemented measures to ensure a safe and respectful environment.
5.1 Prohibited Content
Users are strictly prohibited from posting, sharing, or uploading any content that:
- Contains explicit sexual content or pornography
- Is violent, graphic, or otherwise disturbing
- Promotes or depicts gambling activities
- Promotes, depicts, or encourages drug use or illegal substances
- Contains political propaganda, hate speech, or discriminatory content based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic
- Harasses, bullies, or threatens other users
- Violates intellectual property rights of others
- Contains spam, scams, or fraudulent content
- Violates any applicable laws or regulations
5.2 Content Moderation Tools
We provide users with tools to help maintain a safe community:
- Report Function: Users can report inappropriate content or behavior. All reports are reviewed, and we take appropriate action, including content removal and account suspension or termination.
- Block Function: Users can block other users to prevent unwanted interactions. Blocked users cannot contact you or view your content.
5.3 Our Enforcement Actions
When we identify or receive reports of prohibited content, we may:
- Remove the offending content immediately
- Issue warnings to the user
- Temporarily or permanently suspend user accounts
- Report serious violations to appropriate authorities when required by law
We have zero tolerance for content that violates our Terms of Service or community guidelines.
6. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With Your Consent: We may share information when you explicitly consent to such sharing.
- Service Providers: We may share information with third-party service providers who assist us in operating the App, subject to confidentiality agreements.
- Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights Under GDPR
If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR):
- Right of Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request correction of inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): You can request deletion of your personal data, subject to certain exceptions.
- Right to Restrict Processing: You can request that we limit how we use your data.
- Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
- Right to Object: You can object to certain types of data processing.
- Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.
To exercise these rights, please contact us at civole@civostar.com.
9. Data Retention
We retain your personal information for as long as necessary to provide the App's services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.
10. Children's Privacy
Civo is intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from a user under 18, we will take steps to delete such information promptly. If you believe we have collected information from a minor, please contact us immediately at civole@civostar.com.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the App and updating the "Last Updated" date. Your continued use of the App after such changes constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
14. Consent
By using Civo, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please discontinue use of the App and delete your account.